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Ted, I got it, I love it!! Will be advertising for you!! Take care.....you are very professional and I appreciate your great customer service....
M. T.
You guys made my day yesterday! I truly love the medallion and know that he will simply be overwhelmed with the beauty of the design.
The presentation in the box w/your label will be outstanding!
You know, they say that the grand essentials of happiness are: something to do, something to love and something to hope for. Well, one of my ultimate prayers of hope is that you two accomplish even more with your business
Hopefully yours,
H. G.
Ted,
I got the charm yesterday..it is perfect and as usual of the highest quality. You are amazing and please know my 13 year old step daughter will love this forever! You simply got it perfect! Thanks so much.
T. M.
Hello Ted,
I received my jewellery yesterday. I like all the pendants, brooch and zipper pull I ordered. The detail is amazing. The small dachshund pendant is as detailed as the larger pendants.
The stones on the bichon pendant are very nice (good cut and clarity, nice colours). You are a very talented artist who provides excellent customer service. Thanks for the chains. They are the perfect size for my pendants. My next purchase will be a bracelet (I like your flower bracelets, especially the sego lily and sunflower with the bee). I also like your rings. Eventually I would also like to purchase a ring with a chinese symbol .
Happy Easter. Here in Longueuil, Quebec, it feels like Christmas. It is snowing again today. We haven't had so much snow since 1971.
Thanks for the great jewellery and service.
G. G.
Dear Ted, You've done it again! The one-eye Magic charm is wonderful! Thank you so much for creating the perfect charm. When I took it to a local jeweler to have it soldered onto the bracelet the man asked me if I knew it was missing an eye! You do incredible work and I truly appreciate your skill.
Gina
Once again Bravo! I love it! You did a great job! I learned my lession, I need to always come back to where I get quality! Thanks so much!
Jill
Dear Ted and Julian,
I am unsure as how to begin this letter. I found your website after a thorough hunt for a piece of unique jewelry in remembrance of Smokey, my first cat and friend of ten years. Once I had dedcided what I wanted, it was then a matter of finding who could offer it for me. I stumbled upon your site during the early hours of the morning while my search continued...
It took me several days and visits back to the computer to finally make up my mind. There were so many wonderful choices and glowing testimonials! The piece I chose was simple, yet its design was both elegant and personal. It was, in other words, perfect!
And as if finding exactly the piece of jewelry that I had been searching for was not enough, your customer service and was better than I have seen at any business (internet or otherwise). Period. Your type of caring and attention to detail (like the personally signed "Thank You" note with my order) have been a real treat for someone who has nearly lost faith in today's work ethic...This purchase quickly became more to me than just buying something! It became an interaction with people who were not just skilled artists, but those with real integrity and compassion.
I am relieved to have that warm and fuzzy feeling of closure upon receiving my pendant, but I am strangely sad to have our business interaction come to an end. I hope you the best of luck in your professional endeavors, and until we do business again, I will spread the word of your work and service to everone who asks me about Smokey's little tribute that hangs around my neck.
Thank you so much for everything,
D. L.
Hi Ted!
I had a wonderful weekend with my brother and sister-in-law, Kristen. She absolutely loved the bracelet and thought the craftsmanship was amazing. Thank you both for helping me make the most personalized gift I have ever given. I enjoyed working with you and I appreciated the special attention you gave me during the project. I wish you both continued success.
K. C.
Hi Ted,
... I still wear my pendant that I got from you quite a while ago... that started all this association with rescue... I literally wear it all the time. You really do fabulous work... and I must say... every single time I have any dealings with you... my admiration grows. You handle everything with such care... from your jewelry to your e-mails... never have I dealt with anyone anymore professional and gracious than yourself. It is very easy to see why your company is a "Success" because you take the time to make it that way. It is a pleasure to deal with folks like yourself... and they are few and far between... So once again I wanted to say a BIG thank you for working with rescue and coming up with some truely great jewelry items for us to sell. Thanks again Ted... we at rescue all really appreciate it! And a VERY very Happy Thanksgiving to you as well.
Sincerely,
D. C.
Dear Ted,
Aren't you kind! What you did with the shipping is so thoughtful. You have shown me in so many ways that there are still ethical, caring people in the business world. And apparently you must be creative as well. All of the jewelry is so lovely. Even there your kindness shows through. I'm purchasing the open paw charm in memory of my cats that have passed on, as I'm sure many others do. I've seen many pawprint designs, but none that have touched my heart the way these designs did. I am really looking forward to receiving the charm. As I said before, this is my first order, but I feel sure it won't be my last. Regards, L. D.
For nine years I've taught classes on customer service to retail associates, retail managers, franchisees and trainers. I used to use Nordstroms' customer service as the shining example. The next time I teach a class on customer service, I'm going to tell my trainees about Esquivel and Fees' world-class customer service and tell them yours is the standard they need to aspire to.
S. H.
I would like to be included in your testimonial page. I cannot tell you how much more at peace I feel about the death of my beloved Babyface now that I have this beautiful pendant to wear every day. It is so beautiful and heavy so that I actually can feel it on my neck. There are no words to tell you how pleased I am. I can tell you, however, that it is probable that I will NEVER take it off.
I know my word of mouth is not enough to help so many others who might benefit from having you make an item with the ashes or fur from their beloved pet inside, so, somehow we have to get the word out that you can do this to help others.
I guess thank you is all that I can say, but please know that you have made the loss of Babyface easier now that I can keep a part of him so very close.
Kathy
I am a picky customer --a very, very, picky customer. I collect jewelry and I have quite a lot of it so I know when something is high-quality and when it isn't. The two items that I ordered from you came today. And both items are...
-well, I can't even find the right words. One of the items I ordered is sterling silver which when you order from some places can be cheesey and cheap-looking. This piece is weighty, yet delicate and beautiful. Even the free chain you included is weighty and beautiful - usually a free silver chain would be a tiny, "tin-foil" cable link! This one is a solid rolo! The other item I ordered was a gold bone locket. It is exquisite! You all even included the acrylic inserts and instructions on how to go about placing a picture inside! I am astounded at the detail and artistry and quality of your products. And I am astounded at your top-notch customer service skills. I am just astounded. Anyone who is hestitant to order from a jewelry company on the Internet should have absolutely no qualms about using yours - it far outshines any brick and mortar jeweler I've ever been in. You all have earned a customer for the life of your business.
Thanks for a delightful retail experience.
S. H.
Hello,
You do awesome work!!!
Wow, but I am impressed! Thank you ever so much for your fine workmanship and attention to detail. It is so refreshing to find people like yourselves in this world!
Thank you! Thank you! Thank you!
KH
Ted -
For years, I have searched for a jeweler who could truly represent the inner beauty of our beloved Goldens. You have done that and more and truly do our breed incredible justice. And, the fact that Darcy's Golden beauty will now be shared with others brings me much joy.
Rochelle, Golden Mom at landofpuregold.com
SCREAM!!!!!! It was here when I got home from work last night. I am saddened only by the act that now I have to wait till Monday to show it off at work!!! It is cute! Cute! Cute! Well worth the wait. Even my husband was impressed and he is rarely impressed with anything girly, like jewelry. I was so pleased with the beautiful presentation as well. Very happy to have the lovely hard shell box so I can keep it safe when I am not wearing it. Your care and craftsmanship are evident. Now, about that cat bracelet...............................! (That will have to wait a little while)
P.S. I am saving the "belated" Christmas tag-I got a kick out of that!
Thanks so much, Janice M.
Dear Ted,
I just received my lab charm that you had specially made for me. It is wonderful!!!! You did a superb job!
To be honest, I was kind of scared to order something like this over the internet. I have had some bad luck with other items I ordred off the net. But, your company is excellent!
The wait was worth it. And I will definately be back to patronize your business. I also want to thank you for keeping me updated with the progress of how you made the piece. It looks just like my dog, "Babe". Who, is so special to me. And, it is my first charm for my bracelet. You just can't know how much this means to me. Thank you from the bottom of my heart!!!
Sincerely,
T.L.
P.S. Please, keep doing what you do so well!!! Customer Relations, ( you have that down pat!)
The package arrived at 11:45 a.m. today. I eagerly opened it and found a beautiful piece of jewelry! Your frog pendant is delightful, he's cute on your website but in person his personality leaps out at you!!!!
Thank you ever so much. Michael wanted to give this special gift to his teacher today. I had promised him I would bring it up to school. Michael proudly gave his teacher the box. She opened it and gave him a great big hug. Mikey said that she wore the necklace the remainder of the day.
Thank you ever so much for your prompt, personal service. I will definitely keep your site for future orders. Best of luck to you in your upcoming trade shows.
M.K. (Michael's mom)
Hi, Ted:
The beagle pendant arrived. Wow! I'm very impressed!
Thank you!
S. E.
Dear Ted-
First , I want to say thank you for your incredibly fast reply to my E mail. If it is not a great deal of trouble, I would really appreciate seeing what either version would look like.
By the way, the silver "dog angel pin" won accolades from the other doctors in my office building when it arrived yesterday!! Toledo, Ohio loves your work.
Respectfully-M. S.
Ted:
Wanted to let you know that I got the cuff links on Tuesday and they are AWESOME and literally, ROCK!!!
I am so excited to give this gift! Thank you so much for working with me and for your customer service excellence!!!
Your work is truly an expression of your commitment to your customer--so yes, I will rave about your work and I hope I have an occasion to work with you again!
Heartfelt Thanks!
T.D.
Good Morning...
The pendant arrived bright and early this morning (Sat.). It is absolutely gorgeous. Thank you for your extra effort in mailing it to me. I have bookmarked your site. I will definitely return to you when I want a "special" gift for someone (and at such reasonable prices). Thank you again.
A very satisfied customer,
R.H.
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